Question 1

Who are JACT Wellness Ltd?

Accepted Answer

JACT Wellness Ltd provides first aid, fire safety and first aid for mental health training for organisations, delivered at clients' premises across the UK. We're based in Marlesford, Suffolk, with priority coverage across Suffolk, Norfolk, Essex, Kent and Cambridgeshire. All first aid courses are nationally accredited, Nuco approved and approved by First Aid Awards (FAA), delivered by Nuco-approved trainers.

Question 2

Where do you deliver training?

Accepted Answer

Based in Marlesford, Suffolk, we deliver training at your premises across Suffolk, Norfolk, Essex, Kent and Cambridgeshire — and anywhere in the UK for businesses, schools and nurseries. We come to you so your team learns in the environment they'll actually respond in.

Question 3

Can I get a quote for a group?

Accepted Answer

Yes. All of our training is quoted for your group. Tell us about your setting, the people you need trained and your postcode, and we'll put together a practical, onsite training quote.

Question 4

How do I choose training for my sector?

Accepted Answer

Course suitability depends on your setting, your team's roles and the requirements you need to meet. Tell JACT Wellness Ltd about your organisation and we'll help you choose an appropriate course.

Question 5

How do I choose the right course?

Accepted Answer

We'll help you decide. Share your workplace or setting requirements and the people you need trained, and we'll recommend the right course — whether that's first aid at work, emergency first aid at work, paediatric first aid, emergency paediatric first aid, blended paediatric first aid, CPR & AED training, fire safety level 1 or 2, or first aid for mental health level 1, 2 or 3.

Question 6

What first aid for mental health training do you offer?

Accepted Answer

We offer three FAA/Nuco-approved first aid for mental health courses, delivered at your premises, UK-wide. Level 1 is an awareness course focused on supportive conversations and signposting; Level 2 develops first aid for mental health support within your organisation; Level 3 is for supervisors and managers supporting a positive workplace mental health culture. Which level is right for your team is something we'll discuss on enquiry. These courses do not qualify people to diagnose or treat mental health conditions.

Question 7

What fire safety training do you offer?

Accepted Answer

We offer Fire safety level 1 and Fire safety level 2, both Nuco-approved and delivered by Nuco-approved trainers at your premises, UK-wide. Level 1 is practical fire safety awareness for staff; level 2 builds on it for teams who need a more in-depth understanding. Which level is right for your staff is something we'll discuss with you on enquiry.

Question 8

Do you offer fire extinguisher training?

Accepted Answer

Yes. Optional fire extinguisher training is available at an additional cost with either Fire safety level 1 or Fire safety level 2 — it isn't included by default. Ask us to include it in your group quote and we'll confirm the details with you.

Question 9

What are the benefits of blended paediatric first aid?

Accepted Answer

Blended paediatric first aid combines an online theory component completed in advance with a practical, in-person attendance session at your premises. Learners complete the online learning first for flexibility, then join a hands-on practical session where the real confidence is built. Dates for the practical session are agreed on enquiry.

Question 10

When should the blended e-learning be completed?

Accepted Answer

Please complete the online component before attending the practical session. Check your joining instructions for the deadline for your booking, and contact our team if you need help.

Question 11

What time does practical training start?

Accepted Answer

Start and finish times are agreed with your organisation when training is arranged. Please check your booking confirmation for your session's timings.

Question 12

Are there breaks during training?

Accepted Answer

Your session schedule, including breaks, will be discussed with your organisation when training is arranged.

Question 13

What should learners bring?

Accepted Answer

Please follow the joining instructions provided for your booking. As a general guide, comfortable clothing suitable for practical activities is recommended. If anyone has specific requirements, contact our team before the session and we'll help.

Question 14

Is there an assessment?

Accepted Answer

We'll explain the assessment requirements for your chosen course when arranging training. For courses leading to an FAA qualification, learners must successfully complete the required assessments.

Question 15

Can I bring an infant or child to training?

Accepted Answer

Our courses are designed for organisation staff. Please contact JACT Wellness Ltd and your course organiser beforehand to discuss whether bringing an infant or child can be accommodated.

Question 16

What if a learner cannot attend?

Accepted Answer

Please tell your course organiser or JACT Wellness Ltd as soon as possible. We'll advise on the options available under your agreed booking terms.

Question 17

How do learners receive certificates?

Accepted Answer

Certificate arrangements will be explained when you book. For courses leading to an FAA qualification, certificates follow successful completion of the course requirements and required assessments.

Question 18

What if a certificate is lost?

Accepted Answer

Contact JACT Wellness Ltd with the learner's name, organisation, course and approximate training date. Our team will advise on replacement options and any applicable costs.

Question 19

Does training include de-choking devices such as LifeVac?

Accepted Answer

No. JACT Wellness Ltd does not use LifeVac devices or provide training in their use.

Question 20

What about a medical condition, injury or access needs?

Accepted Answer

Please contact JACT Wellness Ltd privately before booking to discuss any support or adjustments you may need for the practical session. We'll talk through participation and the assessment requirements for your chosen course. Please call 07966 249918 or contact us privately on WhatsApp rather than sharing medical details in the general quote form or chatbot.

Question 21

How are training dates arranged?

Accepted Answer

Dates are agreed on enquiry. Once you've requested a quote and we've discussed your needs, we'll agree suitable dates for the practical session with you directly.

Question 22

What do your courses cost?

Accepted Answer

Confirmed prices (no VAT added): Emergency first aid at work — £600 per onsite group course (up to 12 learners). First aid at work — £1,300 per group for up to 12 learners. Emergency paediatric first aid — £900 per onsite group course for up to 12 learners. Blended paediatric first aid — £1,080 per onsite group course for up to 12 learners. Fire Awareness (Fire safety level 1) — £75 per learner (up to 16 per group, full group £1,200). Fire Marshal/Warden (Fire safety level 2) — £75 per learner (up to 16 per group, full group £1,200). Optional fire extinguisher training is available at an additional cost with the fire safety courses. Prices for other courses are quoted on enquiry. Course pages show duration, topics, assessment and certification; session dates and times are agreed with your organisation.

Question 23

Are your courses accredited?

Accepted Answer

Our first aid and first aid for mental health training is nationally accredited, with FAA-approved courses delivered by Nuco-approved trainers. Our fire safety courses are Nuco approved. We'll confirm the qualification details for your chosen course when you enquire.

Training questions, answered

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